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Studio App: Missing Camera/Microphone Permissions on iOS 26.2+ Blocks "Go Live"Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Liveshopping Mobile App [Live, Shoppable Video]

Server Locations

Global


February 3, 2026 12:26PM UTC
INVESTIGATING

We are investigating an issue where the Studio app on iOS versions 26.2 and 26.2.1 fails to request or grant access to the camera and microphone. This prevents users from being able to "Go Live" as the standard iOS permission prompts are not triggered, and toggles are missing from the system settings. While there is a working "workaround", we are currently investigation a permanent fix. Who is affected: Some users on iOS 26.2 and 26.2.1 using the Studio App (primarily new installs). Workaround To force the permission prompt: 1. Navigate to Shoppable Video -> + Shoppable Video (button at the bottom). 2. Tap on Camera to trigger the system permission dialog. 3. Approve the permissions. 4. Restart the Studio app. The "Go Live" function should now be accessible. See video on how to find "Camera" button: https://demo.bambuser.shop/wp-content/uploads/2026/02/FindCameraButton-1.mp4

February 3, 2026 3:54PM UTC
INVESTIGATING

⚠️ New Finding We have identified that in some instances, the "Shoppable Video" button at the bottom of the screen may be unresponsive, preventing users from accessing the primary workaround. Updated Workaround Steps If you are unable to click on "Shoppable Video" or the original workaround fails, please follow these additional steps: - Force Close the App: Fully close the Studio app (swipe up from the app switcher). - Relaunch: Re-open the app. This should restore responsiveness to the bottom navigation buttons. Resume Original Workaround: - Navigate to Shoppable Video -> + Shoppable Video. - Tap the Camera icon to trigger the iOS system permission dialog. - Approve the permissions. - Restart the Studio app once more; "Go Live" should now be functional.

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iOS Studio App "Insufficient Permissions" Error for Host UsersPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Liveshopping Mobile App [Live, Shoppable Video]


Server Locations

Global



January 29, 2026 9:09AM UTC
IDENTIFIED

- Current description: Users with the "Host" role are unable to start live streams in the latest version of the iOS Studio app. Upon attempting to go live, an error message stating "Missing or insufficient permissions" is displayed, effectively blocking live streaming activities for these users. - Who is affected (not by name): All customers using the latest version of the iOS Studio app whose users are assigned strictly only "Host" role - Workaround: Affected users can resolve this issue by using one of the following methods: 1.Role Update: Temporarily assign the "Show Creator" role to the user in the dashboard. This allows the host to bypass the current permission error and go live. 2.Platform Alternative: Use the Android version of the Studio app, which is not affected by this bug. 3.Alternative Streaming Methods: Users can still go live via RTMP (External Camera) or by using Prerecorded content.

January 29, 2026 10:26AM UTC
RESOLVED

The issue has now been resolved. Please note: - No app update is required. - No re-login is necessary for the fix to take effect. We sincerely apologize for the disruption this caused to your scheduled broadcasts. We will assess the root cause of this permission conflict and will implement preventative measures to ensure such an incident does not occur in the future.