Header Image
All Systems Operational

Updated a few seconds ago

On Bambuser's status page, you can stay informed about the operational status of all our products. We offer four distinct products: Live, Shoppable Video, Video Consultation, and Chat. This page serves as your central hub for real-time updates on any incidents that may affect these services. You can also subscribe to receive updates directly.

Website




Operational

Broadcast [Live]




Operational

Bam Hub [Live, Video Consultation, Shoppable Video, Chat]




Operational

Call Widget [Video Consultation]




Operational

Agent Tool Desktop [Video Consultation]




Operational

Agent Tool Mobile App [Video Consultation]




Operational

Liveshopping Mobile App [Live, Shoppable Video]




Operational

Liveshopping Player [Live, Shoppable Video]




Operational

REST API [Live, Video Consultation, Shoppable Video]




Operational

Multistreaming [Live]




Operational

Chat Widget [Chat]




Operational

Chat Mobile App [Chat]




Operational

Chat Dashboard [Chat]




Operational

Conversion Tracker [Live, Video Consultation, Shopabble Video]




Operational

0

Active Incidents

1

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Amazon Web Services

Facebook

Google Cloud

Instagram

Salesforce

Slack

Status.io

History (Last 30 days)

Multistreaming: Instagram Live Forwarding IssuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Multistreaming [Live]


Server Locations

Global



June 6, 2025 9:58AM UTC
[Monitoring] We've identified an issue where live video streams from Bambuser are not being successfully forwarded to Instagram Live. While your shows appear to be streaming correctly within BamHub, the Instagram feed may display a black screen instead of your live content. We've conducted extensive testing and investigation into this issue. Our analysis indicates that our systems are correctly processing and sending the live stream data. We've also observed same behavior when attempting to stream to Instagram Live through other means (without Bambuser's involvment), suggesting the problem does not originate from our platform. This leads us to believe the issue likely lies with Instagram's handling of the incoming video stream. We are continuing to monitor the situation closely and are exploring all possible avenues to understand and resolve this.

June 10, 2025 12:57PM UTC
[Resolved] It looks like the issue with live video streams not forwarding correctly to Instagram Live has been resolved. This issue appears to have originated on Instagram's side. We have conducted testing both through Bambuser and directly to Instagram, which indicates that streams are now displaying properly on Instagram's feed. We've also received no further reports of this issue from customers.

June 12, 2025 9:46AM UTC
[Monitoring] We are receiving additional reports indicating that the issue with live video streams not forwarding correctly to Instagram Live Producer persists. After further investigation and confirmation with several clients, we have verified that the problem is still occurring and is exactly the same as previously reported. We suggest that customers try using a VPN, as this generates a different stream URL on Instagram, which may resolve in fixing the issue. It does not appear that all Instagram accounts are affected, so we highly recommend that customers test their streams as much as possible ahead of their production shows. We are actively monitoring the situation and exploring potential workarounds, but unfortunately, the issue appears to be rooted on Instagram's side and is out of our control.

June 24, 2025 11:29AM UTC
[Resolved] We are resolving the "Multistreaming: Instagram Live Forwarding Issue" incident, which was last reported on June 12, 2025. While Instagram does not provide a public status page for Live Producer, our decision to resolve this incident is based on several key observations: - No New Reports: We haven't received any new reports of this issue since June 12, 2025. - Wider Confirmation: Other providers offering multistreaming services are also no longer reporting this specific problem. - Internal Reproducibility: Despite numerous attempts, we've been unable to reproduce this issue internally anymore. Given these factors, we are confident that the issue is no longer occurring. If you are still experiencing problems with Instagram mulistreaming, please report it to our support team.
Chat Sales Data Visibility Issue in Bamhub Analytics DashboardOperational

Incident Status

Operational


Components

Chat Dashboard [Chat]


Server Locations

Frontend US, Frontend EU



June 24, 2025 11:12AM UTC
[Investigating] Overview: This report addresses an incident where customers experienced an inability to view Chat sales data within their analytics dashboards. This issue specifically affected transaction data for our Chat product, for sales made from approximately June 11, 2025, through June 23, 2025. We understand the critical importance of accurate and timely data for your operations and sincerely apologize for any disruption or inconvenience this incident may have caused. What Happened: Our team identified a misconfiguration in our code related to recent data migrations, which began impacting data visibility around June 11, 2025. This misconfiguration led to a disruption in the flow of transaction data to the backend systems responsible for populating the analytics dashboards. While sales transactions were successfully occurring and being recorded within the application, they were not being correctly reflected in the reporting interfaces for Chat sales. This issue affected all merchants using the Chat product during the specified period. Our Actions: Upon identifying the issue, our engineering team addressed the root cause. We have successfully deployed a patch that corrects the data flow for new transactions. Additionally, we have initiated a process to relocate the previously misdirected tracking data to its correct location. This ensures that all Chat sales made during the affected period will accurately appear in your dashboards. Resolution and Data Restoration: The core issue affecting the visibility of new Chat transaction data has been resolved. We are currently in the process of backfilling historical sales data from the affected period (June 11th through June 23rd). Once complete, all historical Chat sales data will be accurately reflected in your dashboards. Preventative Measures: We are thoroughly reviewing our data migration and deployment processes to identify areas for improvement and to implement additional safeguards. We are also exploring further options to mitigate similar occurrences in the future and strengthen the resilience of our data pipelines.

June 24, 2025 11:14AM UTC
[Resolved] -