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All Systems Operational

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On Bambuser's status page, you can stay informed about the operational status of all our products. We offer four distinct products: Live, Shoppable Video, Video Consultation, and Chat. This page serves as your central hub for real-time updates on any incidents that may affect these services. You can also subscribe to receive updates directly.

Website




Operational

Broadcast [Live]




Operational

Bam Hub [Live, Video Consultation, Shoppable Video, Chat]




Operational

Call Widget [Video Consultation]




Operational

Agent Tool Desktop [Video Consultation]




Operational

Agent Tool Mobile App [Video Consultation]




Operational

Liveshopping Mobile App [Live, Shoppable Video]




Operational

Liveshopping Player [Live, Shoppable Video]




Operational

REST API [Live, Video Consultation, Shoppable Video]




Operational

Multistreaming [Live]




Operational

Chat Widget [Chat]




Operational

Chat Mobile App [Chat]




Operational

Chat Dashboard [Chat]




Operational

Conversion Tracker [Live, Video Consultation, Shopabble Video]




Operational

0

Active Incidents

0

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

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Facebook

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Salesforce

Slack

Status.io

History (Last 30 days)

Issues with One-to-One co-browsing extension on latest Chrome/Edge versionsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Agent Tool Desktop [Video Consultation]


Server Locations

Global



February 16, 2026 5:26PM UTC
INVESTIGATING

Current update description We are investigating reports that the One-to-One co-browsing extension is not being recognized by the agent tool on the latest versions of Google Chrome (v145+) and Microsoft Edge. The agent tool repeatedly prompts for installation even when the extension is active. Our engineering team is currently investigating. Who is affected: All agents utilizing the Video Consultation co-browsing Chrome extension on the latest stable versions of Chromium-based browsers (Chrome and Edge). Workaround Merchants admins can request to support@bambuser.com to temporarily disable the co-browsing capability within their dashboard settings to allow video consultations to proceed without the extension prompt. Alternatively, agents may attempt to use an older version of their browser, though this may be difficult to implement.

February 18, 2026 10:30AM UTC
RESOLVED

We are pleased to announce that a fix for the co-browsing recognition issue on Chrome (v145+) and Edge has been deployed. Version 1.0.8 of the One-to-One co-browsing extension is now officially approved and available in the Chrome Web Store. Co-browsing Re-enabled: For all merchants who previously requested to have the co-browsing capability disabled as a workaround, we have now re-enabled this feature across those dashboards. The agent tool should now correctly recognize the extension, and the repeated installation prompts have been resolved. Action Required for Agents: While Chrome and Edges should automatically update the extension within few hours, if for some reason the extension has not automatically updated, agents should follow the steps below to manually trigger the update and resume co-browsing immediately: 1. Navigate to chrome://extensions in your browser. 2. Enable "Developer mode" via the toggle in the top right corner. 3. Click the "Update" button in the top toolbar to force the download of Version 1.0.8. 4. Restart the browser to ensure the Agent Tool recognizes the new version. We apologize for the disruption this caused to your video consultations and appreciate your patience while we worked with the Chrome Web Store for approval.