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All Systems Operational

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On Bambuser's status page, you can stay informed about the operational status of all our products. We offer four distinct products: Live, Shoppable Video, Video Consultation, and Chat. This page serves as your central hub for real-time updates on any incidents that may affect these services. You can also subscribe to receive updates directly.

Website




Operational

Broadcast [Live]




Operational

Bam Hub [Live, Video Consultation, Shoppable Video, Chat]




Operational

Call Widget [Video Consultation]




Operational

Agent Tool Desktop [Video Consultation]




Operational

Agent Tool Mobile App [Video Consultation]




Operational

Liveshopping Mobile App [Live, Shoppable Video]




Operational

Liveshopping Player [Live, Shoppable Video]




Operational

REST API [Live, Video Consultation, Shoppable Video]




Operational

Multistreaming [Live]




Operational

Chat Widget [Chat]




Operational

Chat Mobile App [Chat]




Operational

Chat Dashboard [Chat]




Operational

Conversion Tracker [Live, Video Consultation, Shopabble Video]




Operational

0

Active Incidents

3

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

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Google Cloud

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Salesforce

Slack

Status.io

History (Last 30 days)

Issues with One-to-One co-browsing extension on latest Chrome/Edge versionsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Agent Tool Desktop [Video Consultation]


Server Locations

Global



February 16, 2026 5:26PM UTC
INVESTIGATING

Current update description We are investigating reports that the One-to-One co-browsing extension is not being recognized by the agent tool on the latest versions of Google Chrome (v145+) and Microsoft Edge. The agent tool repeatedly prompts for installation even when the extension is active. Our engineering team is currently investigating. Who is affected: All agents utilizing the Video Consultation co-browsing Chrome extension on the latest stable versions of Chromium-based browsers (Chrome and Edge). Workaround Merchants admins can request to support@bambuser.com to temporarily disable the co-browsing capability within their dashboard settings to allow video consultations to proceed without the extension prompt. Alternatively, agents may attempt to use an older version of their browser, though this may be difficult to implement.

February 18, 2026 10:30AM UTC
RESOLVED

We are pleased to announce that a fix for the co-browsing recognition issue on Chrome (v145+) and Edge has been deployed. Version 1.0.8 of the One-to-One co-browsing extension is now officially approved and available in the Chrome Web Store. Co-browsing Re-enabled: For all merchants who previously requested to have the co-browsing capability disabled as a workaround, we have now re-enabled this feature across those dashboards. The agent tool should now correctly recognize the extension, and the repeated installation prompts have been resolved. Action Required for Agents: While Chrome and Edges should automatically update the extension within few hours, if for some reason the extension has not automatically updated, agents should follow the steps below to manually trigger the update and resume co-browsing immediately: 1. Navigate to chrome://extensions in your browser. 2. Enable "Developer mode" via the toggle in the top right corner. 3. Click the "Update" button in the top toolbar to force the download of Version 1.0.8. 4. Restart the browser to ensure the Agent Tool recognizes the new version. We apologize for the disruption this caused to your video consultations and appreciate your patience while we worked with the Chrome Web Store for approval.
Missing LIVE and Replay Analytics for Recent Shows (February 7th onwards)Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Bam Hub [Live, Video Consultation, Shoppable Video, Chat]


Server Locations

Global



February 12, 2026 8:56AM UTC
INVESTIGATING

• Description: A system-wide issue is preventing show statistics (LIVE and Replay data) from appearing in the stats section of the dashboard. While shows are successfully hosting viewers and chat engagement, the data pipelines responsible for populating the analytics tables appear to have stalled. • Who is Affected: All customers on both EU and US servers who have hosted shows from February 7th onwards • Workaround: No workaround is currently available. Data is being captured by the system, but it is not yet visible in the dashboard UI.

February 12, 2026 5:20PM UTC
RESOLVED

The issue preventing LIVE and Replay statistics from appearing in the dashboard has been resolved. The stalled data pipelines have been restarted and have successfully processed the backlog of analytics data from February 7th to the present. Data Visibility: All missing statistics for shows should now be fully visible in your dashboard. Data Integrity: As previously noted, data was being captured throughout the disruption, so no show analytics were lost during this period. We apologize for the delay and appreciate your patience while our engineering team cleared the data pipeline issues.
Studio App: Missing Camera/Microphone Permissions on iOS 26.2+ Blocks "Go Live"Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Liveshopping Mobile App [Live, Shoppable Video]


Server Locations

Global



February 3, 2026 12:26PM UTC
INVESTIGATING

We are investigating an issue where the Studio app on iOS versions 26.2 and 26.2.1 fails to request or grant access to the camera and microphone. This prevents users from being able to "Go Live" as the standard iOS permission prompts are not triggered, and toggles are missing from the system settings. While there is a working "workaround", we are currently investigation a permanent fix. Who is affected: Some users on iOS 26.2 and 26.2.1 using the Studio App (primarily new installs). Workaround To force the permission prompt: 1. Navigate to Shoppable Video -> + Shoppable Video (button at the bottom). 2. Tap on Camera to trigger the system permission dialog. 3. Approve the permissions. 4. Restart the Studio app. The "Go Live" function should now be accessible. See video on how to find "Camera" button: https://demo.bambuser.shop/wp-content/uploads/2026/02/FindCameraButton-1.mp4

February 3, 2026 3:54PM UTC
INVESTIGATING

⚠️ New Finding We have identified that in some instances, the "Shoppable Video" button at the bottom of the screen may be unresponsive, preventing users from accessing the primary workaround. Updated Workaround Steps If you are unable to click on "Shoppable Video" or the original workaround fails, please follow these additional steps: - Force Close the App: Fully close the Studio app (swipe up from the app switcher). - Relaunch: Re-open the app. This should restore responsiveness to the bottom navigation buttons. Resume Original Workaround: - Navigate to Shoppable Video -> + Shoppable Video. - Tap the Camera icon to trigger the iOS system permission dialog. - Approve the permissions. - Restart the Studio app once more; "Go Live" should now be functional.

February 11, 2026 9:36AM UTC
RESOLVED

The permanent fix is now available in the App Store. To resolve the "Go Live" block and restore the missing permission toggles, users must update the Bambuser Studio app to the latest version. Fixed Version: 2.0.3 Action Required: Update via the App Store. How to Update If your app hasn't automatically updated, you can trigger it manually: - Open the App Store on your iOS device. - Tap your Profile Icon in the top-right corner. - Scroll down to the Upcoming Automatic Updates or Available Updates section. - Find Bambuser Studio and tap Update.