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All Systems Operational

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Website




Operational

Broadcast




Operational

Dashboard




Operational

Call Widget




Operational

Agent Tool Desktop




Operational

Agent Tool Mobile App




Operational

Liveshopping Mobile App




Operational

Liveshopping Player




Operational

REST API




Operational

Multistreaming




Operational

Chat Widget




Operational

Chat Mobile App




Operational

Chat Dashboard




Operational

0

Active Incidents

5

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

History (Last 30 days)

Incident Status

Degraded Performance


Components

Dashboard


Locations

Global




February 7, 2025 9:19AM UTC
[Resolved] Incident Summary: On February 6th, 2025, at approximately 5 PM CET, the Shoppable Videos database experienced a temporary performance degradation. This issue led to slow query responses and impacted the loading of shoppable videos as well as dashboard functionality. Root Cause Analysis: - A highly complex query was identified as a major contributor to the database overload. - Potential issues with query indexing and long-running operations were noted. Actions Taken: - Database performance stabilized through query investigation and monitoring. Next Steps: - Evaluate query optimizations and indexing strategies. - Assess database maintenance schedules, including potential read replica setup. - Conduct a review to prevent future occurrences.

February 7, 2025 9:19AM UTC
[Resolved] -
Chat Widget not loadingService Disruption

Incident Status

Service Disruption


Components

Chat Widget


Locations

Frontend US, Frontend EU




February 4, 2025 12:44PM UTC
[Resolved] On February 4, 2025, a brief outage of the chat plugin occurred between approximately 10:30 AM and 10:42 AM CET. A new plugin version failed to deploy correctly, preventing the chat from loading on retailer sites. The root cause was a deployment issue related to a deprecated setting within our build process. The issue was quickly identified and resolved by manually deploying the correct files, restoring service within minutes. The incident was formally resolved at 11:30 AM CET after all corrective actions were completed and verified. To prevent recurrence, we have updated our deployment pipeline to address the deprecated setting. The outage resulted in a short period of unavailability for the chat plugin on retailer sites, potentially impacting customer interactions.

February 4, 2025 12:45PM UTC
[Resolved]
Floating Action Button Not ClosingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Liveshopping Player


Locations

Frontend US, Frontend EU




February 1, 2025 3:49AM UTC
[Identified] Impact: Customers reported an issue where the Floating Action Button (FAB) was unable to be closed at 22:00 EST Friday, January 31, 2025 / 03:00 UTC Saturday, February 1, 2025. Action: Bambuser engineers identified the problem at 22:20 EST Friday, January 31, 2025 / 03:20 UTC Saturday, February 1, 2025, and are working to deploy a fix. Root cause: During the development process, a recent update inadvertently introduced an error in the code responsible for handling the FAB close button action. Resolution: A fix is expected by or before late Saturday morning UTC.

February 1, 2025 11:36AM UTC
[Resolved] Root cause: A variable reference issue in a recent update caused the FAB to crash when the user clicked the close button. The issue was resolved at around 06:50 UTC.
Intermittent Dubbing FailuresPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Dashboard


Locations

Global




January 30, 2025 4:41PM UTC
[Identified] Impact: On Wednesday, January 29, 2025, we began investigating an issue where some Dubbing requests via the Bam Hub failed with an error. Shortly thereafter, we concluded the issue to be transient and resolved; however, on Thursday, January 30, 2025, Dubbing requests began failing again and we escalated the issue to incident status. The cause of this issue is related to a third-party service and we are in active communication with their team. Resolution is expected by or before end of business Thursday, January 30, 2025. Systems Affected: Dubbing feature in Bam Hub / Dashboard

January 30, 2025 5:41PM UTC
[Resolved] Impact: From approximately 17:00 UTC Wednesday, January 29, 2025 to 17:00 UTC Thursday, January 30, 2025, Dubbing requests via the Bam Hub were intermittently failing with an error. Root Cause: A third-party provider configuration error resulted in unexpected disruption of the Dubbing feature. Resolution: Our engineering team escalated the issue with the third-party provider, who identified the configuration issue and implemented a fix around 17:00 UTC, restoring full functionality of the Dubbing feature. Preventive Actions: - The third-party provider has implemented new safeguards to prevent future misconfiguration.
Meta Authentication FailurePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Multistreaming


Locations

Global




January 30, 2025 9:25AM UTC
[Resolved] Impact: On Wednesday, January 29, 2025, a database update inadvertently caused an authentication failure that prevented some merchants from accessing Facebook and Instagram Live Shopping features (Social Selling and multistreaming) Systems Affected: Facebook and Instagram Social Selling Integration and Multistreaming Root Cause: A database update introduced unintended changes that disrupted the authentication flow for Facebook and Instagram. Resolution: Prompted by merchant reports, our engineering team swiftly identified the problematic database update and implemented a fix around 17:40 CET, restoring full functionality Preventive Actions: - Enhance testing procedures for database updates. - Implement monitoring and alerting for social media authentication.

January 30, 2025 5:34PM UTC
[Resolved] -