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Active Incident

Updated a few seconds ago

On Bambuser's status page, you can stay informed about the operational status of all our products. We offer four distinct products: Live, Shoppable Video, Video Consultation, and Chat. This page serves as your central hub for real-time updates on any incidents that may affect these services. You can also subscribe to receive updates directly.
Video Consultation: Booking emails landing in spamOperational

Incident Status

Operational

Components

Bookings [Video Consultation]

Server Locations

Global


October 22, 2026 9:58AM UTC
IDENTIFIED

We have received reports of Video Consultation booking emails landing in spam or junk folders. This can cause agents and shoppers to miss booking notifications and joining instructions, putting booked appointments at risk. The issue originates with our booking provider, and we have contacted them to investigate and resolve it. Recommendations for agents: - Check your spam or junk folder for booking notifications and mark legitimate booking emails as “Not spam” or “Not junk.” - Contact your booked shoppers ahead of their appointments and ask them to check their spam or junk folders too. Ask them to mark the booking email as “Not spam” and move it to their inbox before trying the joining link. - Monitor the Bookings tab in Bam Hub rather than relying solely on email notifications. These steps are a temporary workaround while the issue remains unresolved.

Website




Operational

Broadcast [Live]




Operational

Bam Hub [Live, Video Consultation, Shoppable Video, Chat]




Operational

Call Widget [Video Consultation]




Operational

Agent Tool Desktop [Video Consultation]




Operational

Agent Tool Mobile App [Video Consultation]




Operational

Liveshopping Mobile App [Live, Shoppable Video]




Operational

Liveshopping Player [Live, Shoppable Video]




Operational

REST API [Live, Video Consultation, Shoppable Video]




Operational

Multistreaming [Live]




Operational

Chat Widget [Chat]




Operational

Chat Mobile App [Chat]




Operational

Chat Dashboard [Chat]




Operational

Conversion Tracker [Live, Video Consultation, Shopabble Video]




Operational

Bookings [Video Consultation]




Operational

1

Active Incidents

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Amazon Web Services

Facebook

Google Cloud

Instagram

Salesforce

Slack

Status.io

History (Last 30 days)

Insights dashboards disruptionDegraded Performance

Incident Status

Degraded Performance


Components

Bam Hub [Live, Video Consultation, Shoppable Video, Chat]


Server Locations

Global



October 20, 2026 8:56AM UTC
MONITORING

The insights dashboards in Live and Shoppable Videos are failing to show results for multiple customers and components. Successful results are displayed sporadically. Disruption started around 08:50 CET. This is due to service disruption by third party. We have escalated to our service provider and now monitoring their updates. Next planned update: 13:30 CET

October 20, 2026 11:36AM UTC
MONITORING

We are seeing initial signs of recovery with dashboards starting to load and queries completing successfully. However, as our third-party provider has not yet officially confirmed full resolution on their side, we are continuing to closely monitor the situation.

October 20, 2026 1:35PM UTC
RESOLVED

Our third-party analytics provider has resolved an infrastructure incident caused by an outage at Google Cloud. All dashboards and exports are now operating normally. As background data processes finish rebuilding on their side, some dashboard's Insight page may temporarily take slightly longer to load than usual.