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All Systems Operational

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Website




Operational

Broadcast [Live]




Operational

Bam Hub [Live, Video Consultation, Shoppable Video, Chat]




Operational

Call Widget [Video Consultation]




Operational

Agent Tool Desktop [Video Consultation]




Operational

Agent Tool Mobile App [Video Consultation]




Operational

Liveshopping Mobile App [Live, Shoppable Video]




Operational

Liveshopping Player [Live, Shoppable Video]




Operational

REST API [Live, Video Consultation, Shoppable Video]




Operational

Multistreaming [Live]




Operational

Chat Widget [Chat]




Operational

Chat Mobile App [Chat]




Operational

Chat Dashboard [Chat]




Operational

Conversion Tracker [Live, Video Consultation, Shopabble Video]




Operational

0

Active Incidents

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

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History (Last 30 days)

Archive video lost for some videos created on 2025-05-13Operational

Incident Status

Operational


Components

Broadcast [Live]


Locations

Backend US, Backend EU



May 13, 2025 6:23AM UTC
[Investigating] A single-digit number of videos that were produced and ended between 2025-05-13 06:23 and 2025-05-13 08:41 UTC were lost and are not available in the video archive. Cause: A new service task for removing outdated video versions was run on 2025-05-14 and worked on a small batch of videos. The service unfortunately had a bug that caused unintended removal of all copies of some video assets. The issue was investigated during 2025-05-14 and affected videos have been identified. Keeping customer content safe is of utmost importance to Bambuser and we deeply regret the data loss that occurred.

May 15, 2025 1:10PM UTC
[Resolved] We have identified and are developing a number of improvements to our storage services to prevent this issue from happening again.
Outage in iOS notificationsOperational

Incident Status

Operational


Components

Chat Mobile App [Chat]


Locations

Global



April 17, 2025 3:00PM UTC
[Investigating] We had an outage in iOS notifications. No iOS notifications were sent to devices between Thursday (17/4) afternoon to Tuesday (22/4) afternoon (Stockholm time).

April 22, 2025 3:00PM UTC
[Resolved] This was due to a certificate expiring and was prolonged due to the easter holiday. The incident was solved by updating the certificate with token based authentication which don't have an expiration date. We will conduct a post-mortem to prevent such thing happening in the future.
EU Purchase Data Tracking Issue (April 2-22, 2025)Operational

Incident Status

Operational


Components

Conversion Tracker [Live, Video Consultation, Shopabble Video]


Locations

Backend EU



April 22, 2025 1:22PM UTC
[Resolved] ## Overview On April 22, 2025, we addressed and rectified a technical issue that impacted the purchase data tracking functionality for a subset of our EU-based clientele using EU-specific tracking URL for the “Live”, “Video Consultation”, and “Shoppable Video” products. This issue, caused by an error in Bambuser tracking system, resulted in the loss of purchase data from April 2 to April 22, 2025, a period of 20 days. We sincerely apologize for any inconvenience this may have caused and are committed to preventing similar issues in the future. ## What Happened A technical error in the updated tracking script prevented purchase data from being recorded for some EU customers. After thorough investigation prompted by customer reports, we identified and fixed the error on April 22, 2025, restoring full tracking functionality. ## Impact Purchase data for some EU customers was not recorded between April 2 and April 22, 2025. Unfortunately, this data cannot be recovered. Customers using our US-targeted script, including those in the EU, were not affected. ## Steps Taken - We corrected the error in the tracking script on April 22, 2025, and confirmed that data is now being recorded correctly. - We’ve enhanced our testing processes to prevent similar issues in the future. ## Our Commitment To ensure this doesn’t happen again, we’re taking the following steps: - Improving our systems to better detect issues specific to different regions. - Strengthening our internal processes for investigating customer reports. - Aligning our US and EU systems for consistent performance. - Enhancing monitoring to quickly identify and address data issues. ## Moving Forward We value your trust and are dedicated to delivering reliable services. If you have any questions or concerns, please reach out to your dedicated Customer Success Manager. Thank you for your understanding and continued partnership.