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All Systems Operational

Updated a few seconds ago

On Bambuser's status page, you can stay informed about the operational status of all our products. We offer four distinct products: Live, Shoppable Video, Video Consultation, and Chat. This page serves as your central hub for real-time updates on any incidents that may affect these services. You can also subscribe to receive updates directly.

Website




Operational

Broadcast [Live]




Operational

Bam Hub [Live, Video Consultation, Shoppable Video, Chat]




Operational

Call Widget [Video Consultation]




Operational

Agent Tool Desktop [Video Consultation]




Operational

Agent Tool Mobile App [Video Consultation]




Operational

Liveshopping Mobile App [Live, Shoppable Video]




Operational

Liveshopping Player [Live, Shoppable Video]




Operational

REST API [Live, Video Consultation, Shoppable Video]




Operational

Multistreaming [Live]




Operational

Chat Widget [Chat]




Operational

Chat Mobile App [Chat]




Operational

Chat Dashboard [Chat]




Operational

Conversion Tracker [Live, Video Consultation, Shopabble Video]




Operational

0

Active Incidents

1

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Amazon Web Services

Facebook

Google Cloud

Instagram

Salesforce

Slack

Status.io

History (Last 30 days)

Service Degradation due to Major AWS OutageService Disruption

Incident Status

Service Disruption


Components

Bam Hub [Live, Video Consultation, Shoppable Video, Chat], Agent Tool Desktop [Video Consultation], Agent Tool Mobile App [Video Consultation], Chat Mobile App [Chat], Chat Dashboard [Chat]


Server Locations

Global, Frontend US, Frontend EU



October 20, 2025 9:16AM UTC
[Monitoring] Service Disruption

We are experiencing a Service Degradation impacting the core user experience across all four of our products (Chat, Video Consultation, Live, and Shoppable Video). This incident is rooted in a major, ongoing service disruption reported by our cloud provider, Amazon Web Services (AWS). So far, two main known impacts are: 1. Authentication Failure (All Products): The Magic Link login method is currently unavailable/flaky for all customers across all products. 2. Chat Product Disruption: Our Chat product is experiencing severe functionality issues, including the inability to send/receive messages, beyond the authentication failure. Customers can still log in using the password method for all affected products.

October 20, 2025 3:24PM UTC
[Monitoring] Service Disruption

[Signs of Improvement] Based on successful internal validation, we are seeing significant service improvements and a return to normal functionality. We will continue monitoring and maintain increased vigilance until the underlying third-party providers have formally confirmed their resolution.

October 21, 2025 7:03AM UTC
[Resolved] Operational

The major service disruption is officially resolved. Our cloud provider, AWS, has confirmed the mitigation of the underlying issue. As internal service functionality was previously validated as recovered, we are closing this incident. Read more here: https://health.aws.amazon.com/health/status We will proceed with a post-mortem analysis.