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Active Incidents

1

Incidents Last 30 Days

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Maintenances Last 30 Days

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History (Last 30 days)

Chat Associates may experience problems claiming the chatService Disruption

Incident Status

Service Disruption


Components

Chat Mobile App


Locations

Global



November 12, 2024 10:56AM UTC
[Identified] Current update description: The issue has been identified, and our development team is actively investigating the root cause. Latest next update: 2024-11-12-14:00 CET Who is affected: All merchants on both EU and US

November 12, 2024 11:50AM UTC
[Resolved] The issue has been resolved. The root cause was identified as instability in the WebSocket connections, which we have now adjusted to a stable version. We will conduct an internal analysis to understand the underlying factors and implement measures to prevent this from occurring in the future.
Some merchants may encounter issues with direct messages not being sent while using Instagram's Social Selling featurePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Multistreaming


Locations

Global



July 24, 2024 12:34PM UTC
[Investigating] Current update description: We have received several reports of merchants experiencing issues with direct messages (DMs) not being sent while using Instagram's Social Selling feature. This issue does not affect all clients and has been traced to unexpected responses from the Instagram API. We are currently working with Meta support to find a solution to the problem. In the meantime, we recommend that all clients using the Instagram Social Selling feature test this functionality ahead of their production shows. Testing can be done through going live for "Close Friends" only. Who is affected: Some merchants using Instagram's Social Selling feature Workaround: Currently, there is no workaround for this issue other than refraining from using the feature. We recommend that all clients using the Instagram Social Selling feature test this functionality ahead of their production shows. Testing can be done through going live for "Close Friends" only.

October 25, 2024 1:00PM UTC
[Resolved] Due to ongoing reliability issues with Meta’s API, Bambuser has developed an alternative method for retrieving Instagram comments to ensure the stability of the Social Selling experience. To apply this fix, please reconnect your Meta account in your Bamhub.