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Active Incident

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Issues with White Screen on IG/FB when having Social Selling enabledPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Multistreaming [Live]

Locations

Global


February 10, 2025 9:50AM UTC
[Identified] Some clients using Social Selling on Meta may experience inconsistent behavior. In certain cases, the video feed might not display, instead showing a blank or white screen when forwarding streams to Instagram or Facebook. Please note that this issue does not impact the Bambuser Live Shopping Player—only the forwarded video stream is affected. We are actively investigating the matter. In the meantime, we recommend temporarily disabling Social Selling until the issue is resolved. To disable the feature: - Navigate to Bam Hub -> Integrations -> FB/IG - Click the Edit (pen) icon next to your account - Expand Social Selling - Toggle off Enable Social Selling - Click Save

February 27, 2025 2:59PM UTC
[Monitoring] We have added logging in order to get more details for escalation to our third-party provider, which handles video stream forwarding when Social Selling is enabled. However, since implementing the logging, we have not been able to reproduce the issue again, nor have we received any further reports. At this time, the issue appears to have been temporary or potentially related to Instagram's side. We are continuing to monitor the situation.

Website




Operational

Broadcast [Live]




Operational

Bam Hub [Live, Video Consultation, Shoppable Video, Chat]




Operational

Call Widget [Video Consultation]




Operational

Agent Tool Desktop [Video Consultation]




Operational

Agent Tool Mobile App [Video Consultation]




Operational

Liveshopping Mobile App [Live, Shoppable Video]




Operational

Liveshopping Player [Live, Shoppable Video]




Operational

REST API [Live, Video Consultation, Shoppable Video]




Operational

Multistreaming [Live]




Partial Service Disruption

Chat Widget [Chat]




Operational

Chat Mobile App [Chat]




Operational

Chat Dashboard [Chat]




Operational

1

Active Incidents

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

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Status.io

History (Last 30 days)

Captions not loadingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Liveshopping Player [Live, Shoppable Video]


Locations

Frontend US, Frontend EU



March 27, 2025 3:11PM UTC
[Identified] Incident summary: On March 27, 2025 at approximately 14:30 UTC, an automated monitoring system notified Bambuser engineers that captions for pre-recorded and archived shows were processing more slowly than usual in some cases and failing in others. The issue is being actively investigated by the captions provider at this time.

March 27, 2025 10:26PM UTC
[Resolved] Resolved: The issue was resolved by the captions provider at approximately 16:10 UTC. Captions for all affected shows have been generated and are verified to be loading properly as of 22:20 UTC.
Captions not loadingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Liveshopping Player [Live, Shoppable Video]


Locations

Frontend US, Frontend EU



February 27, 2025 1:51PM UTC
[Investigating] Incident summary: On February 27, 2025 at approximately 12:00 UTC, an automated monitoring system notified Bambuser engineers that captions for pre-recorded and archived shows were processing more slowly than usual in some cases and failing in others. The issue may also affect live shows in progress, and is being actively investigated by the captions provider at this time.

February 27, 2025 3:14PM UTC
[Monitoring] Update: The captions provider identified the problem causing extended processing times and has implemented a fix. Bambuser engineers have verified that captions for all affected shows are loading properly, and will continue to monitor the result.

February 27, 2025 7:39PM UTC
[Resolved] Resolved: The issue was resolved by the captions provider at approximately 18:42 UTC. Captions for all affected shows are verified to be loading properly.